Shipping and Returns
Shipping Policy
At Suboxone Store, we strive to make your shopping experience seamless and efficient. Below are the key details of our shipping process to help you know what to expect:
- Processing Time: Orders are processed within 1-2 hours after payment confirmation. You’ll receive an email notification once your order is shipped.
- Shipping Options: We offer several shipping methods, including standard and express shipping. The available options will be displayed at checkout, allowing you to choose the one that best suits your needs.
- Delivery Times: Delivery times vary based on the selected shipping method and location. Estimated delivery times will be provided at checkout. Please note that unexpected delays may occur, particularly during peak seasons.
- Tracking Your Order: Once your order is shipped, you’ll receive a tracking number via email to monitor your order’s progress.
International Shipping
For international orders, additional fees, customs duties, and taxes may apply depending on your location. Please ensure you are aware of any potential customs fees as they are the responsibility of the customer.
Returns Policy
Your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a straightforward return process:
- Eligibility: Products must be unused, unopened, and in their original packaging to be eligible for a return. Returns are accepted within 30 days from the date of delivery.
- Return Process: To initiate a return, please contact our Customer Support team at support@suboxonestore.com with your order details. We’ll provide you with instructions and a return authorization.
- Refunds: Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
- Exchanges: If you need a replacement for a defective item, please contact us. We’ll work with you to make the exchange as smooth as possible.